01Information We Collect

We collect information you provide directly to us and information automatically collected when you use the Site.

Information you provide:

• Contact information — name, phone number, email address
• Service details — RV make/model, location, roof condition, service requests
• Communications — messages you send through forms, email, text, or phone
• Payment information — processed securely through third-party payment processors; we do not store full credit card numbers

Information collected automatically:

• Device and usage data — IP address, browser type, device type, pages visited, time on site, referring website
• Cookies and similar technologies — used to analyze site performance and improve your experience

02How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule appointments, and perform services you've requested
• Communicate with you about your inquiry, booking, or service
• Process payments and manage billing
• Honor the terms of our 10-Year Leak-Free Guarantee, including follow-up service if needed
• Send service updates, appointment reminders, and (with your consent) marketing communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

03How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers — we share data with trusted third-party providers who help us operate our business, such as our scheduling and CRM software (e.g., Jobber), email service providers, analytics providers (e.g., Google Analytics), and payment processors. These providers are contractually obligated to protect your information.
• Legal requirements — if required by law, court order, or government request, or to protect our legal rights, safety, or property.
• Business transfers — if Kevin's Detailing LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

04Cookies & Tracking Technologies

We use cookies and similar tracking technologies (including Google Analytics and Google Tag Manager) to understand how visitors use the Site, measure ad performance, and improve our services.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-Out Browser Add-on.

05Data Retention

We retain your personal information for as long as needed to provide our services, honor our 10-year guarantee, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer records for at least the duration of the guarantee period plus an additional three (3) years, unless a longer retention period is required by law.

06Your Rights & Choices

You have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and business retention requirements
• Opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email or contacting us directly
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to verified requests within thirty (30) days.

07Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

08Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

09Third-Party Links

Our Site may contain links to third-party websites, including our Facebook page and our scheduling provider. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

10Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.

11Governing Law

This Privacy Policy is governed by the laws of the State of Connecticut, United States, without regard to its conflict of laws principles.